Nicole
Chernow-Martinez

NCM Enterprise Platform Operating System (EOS)

Why I Built It

Modern enterprises often manage Salesforce, ServiceNow, Boomi, Microsoft Copilot, automation platforms, and AI initiatives independently — each with its own governance model, vendor relationship, and executive reporting. I built EOS to give platform leaders a single operating model for governance, modernization, FinOps, and executive decision-making across all of them.

What It Demonstrates

Capabilities

• Executive platform governance across multiple enterprise platforms in one operating model
• AI governance and FinOps integrated directly into operational decision-making — not bolted on
• Enterprise health assessments with executive scorecards and trend tracking
• 90-day modernization and onboarding playbooks for new platform leaders
• Automated executive reporting and leadership dashboards with PPTX generation
• Product thinking translated into a working operational system

Technology

• Cloudflare Workers — serverless edge deployment, globally distributed
• Cloudflare KV — persistent key-value storage for platform state
• JavaScript — full-stack implementation, no framework dependencies
• PPTX Generation — automated executive report creation from live platform data

Skills Applied

FinOps Studio — Multi-Platform AI Cost Governance

Why I Built It

AI spend crossed a threshold most organizations weren't governance-ready for — multiple LLM vendors, multiple teams, no single source of truth on cost, usage, or efficiency. Finance sees a bill; platform leaders see a black box. I built FinOps Studio to give both a shared, governed view: real cost visibility, forecasting, and unit economics across every AI vendor in the stack, not just one.

What It Demonstrates

Capabilities

• Unified cost governance across Anthropic, OpenAI, Gemini, Cursor, and enterprise platforms (Salesforce, ServiceNow, Boomi, Copilot)
• Alerts and forecasting to catch spend trajectory before month-end
• Unit economics modeling connecting AI spend to business outcomes
• Sustainability and efficiency scoring built into the cost model, not bolted on after
• CSV export and leadership reporting decks, with a 30/60/90 governance Kanban for rollout tracking

Technology

• React — component-driven front end for real-time cost dashboards
• Neon Postgres — serverless relational database for spend and usage records
• Vercel — production deployment and edge delivery

Skills Applied

Product Thinking Growth Console

Executive Summary

The Product Thinking Growth Console translates the NCM product framework into a measurable operational intelligence system. Instead of treating product judgment as static documentation, the console structures discovery, prioritization, scoring, recommendations, and iteration into one executive-ready workspace.

The Problem

Product and operations teams in fintech and regulated environments often make high-impact decisions across fragmented artifacts: roadmaps, meeting notes, KPI dashboards, risk conversations, customer feedback, and delivery backlogs. The result is not a lack of strategy — it is a lack of operating telemetry that connects strategy to measurable product movement.

The Solution

• Product Thinking Growth workspace to organize hypotheses, experiments, product decisions, and leadership-ready narratives
• Telemetry-driven scoring to evaluate signal strength, adoption movement, friction, risk, and iteration maturity
• Recommendation workflows that propose next actions without removing human judgment or decision rights
• Measure + Iteration workspaces that connect product decisions to observable outcomes over time

Operating Model

Skills Applied

Modernizing Payments Infrastructure in a Regulated Banking Environment

Executive Summary

Transformed First American Trust's payments operations from a fragile, manual-dependent infrastructure into a resilient platform capability using Bottomline's technology — expanding digital payment options, reducing operational friction, and enabling scalable growth.

Business Impact

• Expanded digital payment capabilities across trust accounts
• Reduced manual exception handling and operational friction
• Improved transaction reliability and end-to-end visibility
• Enabled scalable growth without proportional staffing increases
• Reduced engineering dependency through self-service tooling

Key Solutions Delivered

• Bottomline-based payment orchestration layer
• API-first integration model for downstream systems
• Automated exception handling workflows
• Internal dashboards for real-time transaction health monitoring
• Alerting systems for proactive operational intervention

Skills Applied

Five9 Call Center Integration for Loan Origination Platform

Executive Summary

Designed and delivered a real-time integration between Five9's cloud call-center platform and a home-grown loan origination system — transforming voice calls from isolated support interactions into fully connected financial workflow events.

Key Initiatives

1. Embedded Call Panel in the Loan Platform

Native call management interface directly inside the LOS — incoming call pop-ups, one-click call controls, live loan details, and inline notes stored to the loan record.

2. Automatic Call-to-Loan Linking

Every call produced a structured record automatically — Loan ID, Borrower ID, Agent ID, Timestamp, Call type, and Outcome.

3. Compliance and Audit Trail Engine

Structured call metadata in a queryable format designed for regulatory review.

Skills Applied

Plaid Payment Rails — Elevating Payment Functionalities

Executive Summary

Led ACH payment expansion on a legacy lending stack, enabling contractors and homeowners to transact more efficiently — reducing friction, increasing conversions, and strengthening revenue.

Key Solutions Delivered

• Added ACH payment method via Plaid integration
• Tied payment status directly to loan application progress and lifecycle events
• Built API endpoints for payment webhook events with real-time status updates
• Improved UI with progressive disclosure to reduce cognitive load at checkout
• Inline error handling for ACH failures with clear customer-facing messaging

Skills Applied

eCommerce and Payments Platform Transformation

Executive Summary

Led end-to-end transformation of BetterPlanet Co-op's commerce platform into a modern payment-enabled digital product — reaching customers in 70+ countries.

Results

• 350%+ revenue increase in 5 months
• 100% month-over-month growth in customer engagement
• Higher transaction success rates across all payment methods
• Scalable platform foundation for future products and subscriptions

Key Initiatives

Credit Card Processing Integration

Conversion-Focused Checkout Redesign

Analytics and Growth Instrumentation

Skills Applied

Big Data Platform — Data Collection at Scale

Summary

Under Nicole's product leadership, Tealium's CDP underwent a significant transformation — achieving meaningful reduction in production bugs, boosting customer confidence across the integration ecosystem, and improving the developer experience for advertisers worldwide.

The Approach

• Identified dependency bottlenecks through release analytics, not intuition
• Partnered with engineering to re-architect data ingestion pipelines
• Improved API consistency across a global ecosystem of advertiser integrations
• Drove IAM capability improvements for enterprise security requirements
• Reduced production bug rates through systematic process and tooling improvements

Skills Applied

Idea Capture — Voice to Structured Document

What It Does

Idea Capture removes the friction between having an idea and having a document. Speak for up to 10 minutes — stream of consciousness, half-formed thoughts, rough framing — and Claude organizes it into a clean, structured artifact you can download and share immediately.

The Problem It Solves

The best ideas often happen in motion — in a car, between meetings, on a walk. By the time you open a document, the energy is gone. Idea Capture meets you where the idea is: your voice.

Technology

• Cloudflare Workers — serverless edge deployment, zero cold starts
• Claude API — real AI organizing and structuring spoken content
• Browser Speech API — no native app required, works in the browser
• Serverless architecture — scales to any volume without infrastructure management

Skills Applied